57,360 APPLICATIONS TO KARATAY MUNICIPALITY IN 2022

KARATAY MUNICIPALITY STOOD BY THE CITIZENS IN 2022

Karatay Municipality, which successfully fulfills the approach of the accessible and participatory municipality, ensures much easier accessibility for citizens to the service and municipality with its innovative applications. Karatay Municipality, which provides the opportunity to respond quickly to all kinds of municipal demands of the citizens, further increased the communication between the citizen and the municipality in 2022. Thanks to many communication channels such as the Service Desk, Karatay Information Management System (KBYS), CIMER, and WhatsApp, 57 360 applications of citizens were accepted and resolved in 2022.

Karatay Municipality, which provides the solution by conveying the wishes and demands of the citizens to the relevant units in a short time and won the trust and approval of the Karatay people due to this work, carries on its successful works in this context.

The Service Desk, which provides services within the body of Karatay Municipality, accepts the demands and  requests from citizens  through the face-to-face meeting, Message to the President, Web Page, E-Mail, Whatsapp Line, CIMER and the Karatay Information Management System (KBYS) developed by the Karatay Municipality, with innovative and technological systems

The abovementioned requests,  received by the public relations experts working at the Service Desk and classified with high precision, are first forwarded to the relevant units of the municipality. Information replies from the units are conveyed to the applicant citizen, and the citizen's complaint or problem is easily resolved.

REQUESTS ARE RECEIVED, AND RELEVANT DIRECTORATES ARE INFORMED

In this context, Karatay Municipality's Directorate of Public Relations analyzes the requests it receives from the data pool during certain periods of the year by classifying them based on neighborhood, line of work, request, and complaint, and notifies the relevant directorates according to the tendency of the requests and complaints. In addition, the demands of the citizens are included in the plans most healthily with field research and are constantly compared with the data coming to the information management system.

THE SUCCESS AVERAGE FOR REQUESTS IS 99.5%

The success average of Karatay Municipality for the requests from all units has reached the level of 99.5 percent. 17.981 requests registered in the system have been resolved. Again, 43.875 applications were made by the citizens through the Service Desk. 9.000 messages sent through the municipality's WhatsApp line and social media channels were instantly returned to all year round. Along with other channels, citizens applied to Karatay Municipality for the solution of their requests or problems with a total of 57360 thousand applications throughout 2022.

RETURNS TO CITIZENS ARE PROVIDED WITHIN A SHORT PERIOD OF TIME

While the average time for Karatay Municipality to respond to instant requests in 2022 was between 30 minutes and 75 minutes, the average time to respond to short-term requests was between one hour and four hours. The average time to respond to the demands of the citizens, which require long-term planning, was between four and six days.

WE WORK WITH A PROFESSIONAL TEAM AND TECHNOLOGY

 Hasan Kılca, the Mayor of Karatay, underlined that, as they have done so far, they included citizens in the management of the district with the motto of the participatory municipality in 2022.

Mayor Hasan Kılca, who stated that they are working with a professional team and technology to meet all kinds of demands/requests of the citizens through the many units and systems they have established within the municipality, emphasized that they attach importance to common mind and consultation, and said the following; “Together with all our colleagues, we have a working principle that our fellow citizens are satisfied with and find solutions to their demands, and we make every effort to fulfill them.  All of our units rapidly respond to applications from our citizens. Since the first day we took office, first of all, we have been consulting with our citizens about our work. We have determined our services and projects according to the priorities of our citizens. We feel the pulse of Karatay with our headman's meetings, citizen meetings, field studies, and our units and systems in our municipality because the ideas and thoughts of every Karatay citizen are crucial to us. We endeavor to improve our service quality with all our practices. We will make it easier for our citizens to access quality and good service from now on, as we have done so far.”